Maison Margiela Store Manager

About Maison Margiela

Maison Margiela, a Paris-based fashion house established in 1988 by Belgian designer Martin Margiela, is renowned for its avant-garde approach to fashion. As part of the OTB Group since 2002, Maison Margiela continues to challenge the conventions of modern fashion while preserving its unique identity and heritage. The brand offers a wide array of products including haute couture, ready-to-wear collections for both men and women, footwear, accessories, and fragrances.

Role & Responsibilities

• Translate the business strategy into actions that deliver sales and financial targets.
• Build the store strategy and annual action plan, setting a roadmap for expected sales and financial performance.
• Communicate and track store sales and KPIs, providing context for business results.
• Review monthly profit and loss reports and develop action plans to control expenses as needed.
• Meet expense budgets by monitoring and controlling expense items.
• Analyze business and product reports daily, weekly, and monthly to anticipate and respond to shifts in business or merchandising performance.
• Lead recruitment, development, and performance management for the store team.
• Foster an inspiring environment for engagement and learning that enables team members to reach their potential.
• Ensure team members are trained in their responsibilities and aligned with store objectives and strategies.
• Train the team on new and existing company policies and procedures.
• Identify individual strengths and development areas and create targeted development plans.
• Train and hold the team accountable to customer service standards that deliver an excellent customer experience.
• Ensure staff are trained in POS transactions and cash management procedures.
• Lead and follow up on the clientele program, ensuring sales professionals develop and retain long-term clients.
• Maintain consistently high clienteling standards across the store.
• Develop and grow the existing customer database.
• Ensure CRM is executed to company standards.
• Partner with the direct supervisor and store team to resolve customer issues to the customer's satisfaction.
• Oversee daily store operations, including logistics, stock flow, inventory control, and floor readiness, to keep the store fully operational.
• Apply Home Office Store Operations policies and procedures to maximize efficiency and protect business integrity.
• Maintain a clean, organized, well-maintained store that supports efficient operations and a comfortable shopping experience.
• Ensure accuracy in POS transactions, cash handling, and banking procedures.
• Follow banking and accounting policies.
• Review store schedules weekly to ensure appropriate floor coverage and disciplined payroll management.
• Manage store headcount and payroll budgets within company targets.
• Use company scheduling tools proactively to plan productive coverage and maximize business potential.
• Lead and monitor store merchandise standards to align with company direction.
• Manage best-seller and slow-seller performance, collaborating with the company to advocate for the store's commercial needs.
• Partner with the visual associate to manage merchandising in a way that maximizes sales.
• Implement visual standards and guidelines, including criteria and quantities, and maintain product and display presentation to standard.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills.
• Experience in retail, luxury retail, or a service-oriented organization is preferred.
• Flexible availability, including weekends, holidays, and early or late shifts as needed.
• A previous client book is preferred.
• Financial management experience.
• Ethical conduct and leading by example.
• Learning orientation and the ability to train and teach.
• Performance management capability.
• Leadership skills and comfort with difficult conversations.
• Elevated market awareness and networking skills.
• Must be legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request.

Skills

Experience

5+ years in retail management or a related role; experience in retail, luxury retail, or a service-oriented organization preferred.

Compensation

The base compensation for this position ranges from USD 100,000 to USD 105,000 per annum.

Benefits

Bonus potential of 20% (up to $20,000).

Culture

Maison Margiela fosters a culture of creativity and innovation, encouraging employees to push the boundaries of fashion while maintaining the brand's distinctive identity. The workplace environment is collaborative, with a strong emphasis on professional development and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.