Maison Margiela Client Advisor
Maison Margiela seeks a Client Advisor in Milan for the MM6 boutique; fluency in English, Russian and Italian required.
Overview
Maison Margiela is a Paris-based luxury fashion house known for its conceptual, deconstructive approach to design and its contemporary MM6 line. Part of the OTB group, the brand maintains a discreet, artisanal aesthetic across ready-to-wear, accessories, footwear and fragrance, and serves an international, style-conscious clientele.
Role & Responsibilities
- Act as an articulate brand ambassador, delivering a personalised and sophisticated client experience from greeting to sale closure.
- Identify client needs, present relevant MM6 and Maison Margiela product assortments, and meet individual and store sales targets.
- Cultivate and maintain long-term client relationships to drive loyalty and repeat business, including clienteling and follow-up.
- Maintain expert product knowledge of collections, materials and brand heritage to advise clients confidently across categories.
- Support visual merchandising standards to ensure the boutique reflects the brand's aesthetic and seasonal directives.
- Collaborate with the store team to ensure smooth operations and a coherent customer journey.
- Assist with stock and inventory management, ensuring accurate presentation, replenishment and record-keeping.
- Adhere to company policies, grooming and service standards to uphold a refined boutique environment.
Qualifications
- Proven experience as a Client Advisor or Sales Associate, ideally within the luxury fashion sector.
- Demonstrable track record of achieving sales targets and executing cross-selling strategies across product categories.
- Excellent verbal communication and interpersonal skills; poised and professional manner suited to high-end clientele.
- Ability to build rapport with diverse international clients and manage long-term client relationships.
- Fluent in English, Russian and Italian (mandatory).
Skills
Experience
Experienced Client Advisor with prior boutique or luxury retail experience; a background in ready-to-wear and demonstrated commercial performance is preferred.
Education
High school diploma or equivalent; vocational training in fashion, retail or a related discipline is advantageous.
Workplace
The role is situated in Milan, Lombardy, Italy. There are currently 566 open positions in Milan on Cerulean, with 9 added recently. Within Lombardy, Cerulean currently features 590 open roles, including 9 recent additions. Across Italy, Cerulean lists 1.370 open roles — 24 of them newly added.
Culture
The Maison Margiela workplace values creativity, meticulous craftsmanship and a measured, avant-garde aesthetic. The brand’s boutiques foster a refined, detail-driven environment where discretion, teamwork and client-centric service are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.