Maison Margiela Assistant Store Manager

About Maison Margiela

Maison Margiela, a Paris-based fashion house established in 1988 by Belgian designer Martin Margiela, is renowned for its avant-garde approach to fashion. As part of the OTB Group since 2002, Maison Margiela continues to challenge the conventions of modern fashion while preserving its unique identity and heritage. The brand offers a wide array of products including haute couture, ready-to-wear collections for both men and women, footwear, accessories, and fragrances.

Role & Responsibilities

• Support the Store Manager in leading the team and fostering a culture of performance, client excellence and engagement.
• Coach and motivate team members through regular feedback, individual development plans and targeted training.
• Participate in onboarding and performance reviews, identify development needs and address underperformance alongside the Store Manager.
• Promote collaboration and open communication, handling conflicts constructively.
• Work closely with the Store Manager to achieve sales targets through regular monitoring and analysis of key performance indicators.
• Monitor individual performance and implement action plans to improve results.
• Translate the Maison’s commercial priorities into clear daily objectives for the team.
• Contribute to growing the store’s client portfolio and achieving CRM and client retention targets.
• Support the daily running of the store, coordinating activities and prioritising tasks to meet business needs.
• Ensure compliance with the Maison’s procedures, policies and service standards.
• Maintain visual merchandising standards in line with the Maison’s guidelines.
• Oversee stock management, inventories and the accuracy of store operations.
• Take responsibility for the store in the Store Manager’s absence.
• Build lasting client relationships through personalised service and a strong understanding of client needs.
• Lead by example in selling, styling and clienteling.
• Coach the team on sales techniques and client loyalty practices.
• Support the team in handling complex client situations and key sales opportunities.

Qualifications

• Proven experience in luxury fashion retail, with previous experience as a Team Leader, Supervisor or Assistant Store Manager.
• Strong leadership and coaching skills, with the ability to inspire and engage a team.
• A commercial mindset and confidence in analysing KPIs and turning insights into practical actions.
• Excellent interpersonal skills and the ability to manage conflicts with professionalism and discretion.
• Strong organisational skills, with the ability to plan, prioritise and coordinate activities in a dynamic environment.
• A passion for fashion, an affinity with Maison Margiela’s creative identity and a commitment to exceptional client service.
• Experience with CRM tools, clienteling and store operations.
• Fluency in both Italian and English is required.

Skills

Experience

Proven experience in luxury fashion retail, with previous experience as a Team Leader, Supervisor or Assistant Store Manager.

Culture

Maison Margiela fosters a culture of creativity and innovation, encouraging employees to push the boundaries of fashion while maintaining the brand's distinctive identity. The workplace environment is collaborative, with a strong emphasis on professional development and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.