- Location
- National City California USA
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
The Store Manager serves as the chief executive of the store location, leading a team of Sales Associates to achieve all sales, customer service, and operational targets. This role demands proven leadership and business management expertise in a fast-paced retail environment, with full accountability for recruiting and retaining customers through strategic targeting, in-store events, exceptional customer relationship management, and high-performing team development. The position offers exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing—comprehensive skills designed to prepare advancement within the prestige beauty sector.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute an agile business plan with strategic customer targeting and retention initiatives
- Oversee business planning including setting sales and customer service targets, sales analysis, and staff scheduling
- Manage retail operations including inventory and facilities management and cash reconciliation
- Design, plan, and execute in-store events to drive customer engagement and sales
- Provide inspirational, authentic, and personalized customer service and cultivate exceptional customer relationship management practices
- Manage retail hours including days, nights, weekends, and special events in a fast-paced work environment
- Operate retail point-of-sale systems and maintain proficiency in Microsoft Office applications
Qualifications
- Proven retail management or assistant retail management experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to deliver inspirational, authentic, and personalized customer service
- Previous business planning experience including target setting, sales analysis, and staff scheduling
- Retail operations experience including inventory management, facilities management, and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience creating and executing in-store events and promotional activities
- Proficiency with retail point-of-sale software
- Proficiency in Microsoft Office
- Proof of right to live and work in the country
Skills
Experience
Proven retail management or assistant retail management experience in a fast-paced environment, preferably within cosmetics or prestige beauty. Demonstrated track record of leading teams to achieve sales and customer service targets, with experience in business planning, operations management, and customer relationship management.
Workplace
This position is based in National City, California, USA, within easy reach of San Diego.
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Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Sales Manager», «Beauty Store Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.