- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $56–80.30/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
The Estée Lauder Companies seeks an ambitious Store Manager to lead a high-performing team at the MAC counter location in Queens Centre, Elmhurst. This role offers total accountability for store operations, business planning, customer relationship management, and the recruitment and retention of both team members and clientele through strategic targeting and impactful in-store events. The successful candidate will demonstrate proven retail management experience within prestige beauty, exceptional leadership and coaching capabilities, and a passion for achieving sales and operational excellence.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute an agile business plan to recruit and retain customers through strategic targeting and impactful in-store events
- Manage exceptional customer relationship management and demonstrate authentic, personalized customer service
- Direct business planning activities including setting sales and customer service targets, conducting sales analysis, and staff scheduling
- Oversee retail operations including inventory management, facilities management, and cash reconciliation
- Coordinate the creation and execution of in-store promotional events
- Manage retail point-of-sale systems and ensure compliance with operational standards
- Achieve total accountability as Chief Executive Officer of the store location
Qualifications
- Proven retail management or assistant retail management experience, preferably within cosmetics
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Prior business planning experience including setting sales targets, customer service objectives, sales analysis, and staff scheduling
- Prior retail operations experience encompassing inventory management, facilities management, and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience creating and executing in-store events and promotional campaigns
- Ability to work retail hours including days, nights, weekends, and special events in a fast-paced environment
- Proficiency with retail point-of-sale software systems
- Competency in Microsoft Office applications
- Legal right to live and work in the country
Skills
Experience
Proven retail management or assistant retail management experience, preferably within the prestige cosmetics sector. Demonstrated success leading teams to meet sales and customer service targets in fast-paced retail environments.
Education
High school diploma or equivalent required; additional retail management certifications or cosmetics industry training preferred.
Workplace
The role is situated in Elmhurst, New York, USA — conveniently close to New York.
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Compensation
The base compensation for this position ranges from USD 56 to USD 80.30 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance); wellness and family support programs; life and disability insurance; retirement savings plans; paid leave programs; education-related programs; paid holidays and vacation time; competitive bonus program participation.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Manager», «Counter Manager», «Point of Sale Manager», «Prestige Beauty Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.