- Location
- Cape Town Western Cape South Africa
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC is seeking a dynamic Store Manager to lead and develop a high-performing sales team at the Tyger Valley location. The successful candidate will serve as the chief executive of the store, accountable for executing strategic business plans, driving customer acquisition and retention through targeted initiatives and exceptional customer relationship management, and leading the sales team to achieve all sales, customer service, and operational targets. This full-time position requires proven retail management experience in a fast-paced environment, with strong leadership and business acumen.
Role & Responsibilities
- Lead, coach, and develop the sales team to achieve all sales and customer service targets
- Create and execute strategic business plans to drive customer acquisition and retention through targeted campaigns and in-store events
- Manage all store operations including inventory management, facilities maintenance, cash reconciliation, and compliance
- Conduct sales analysis, set performance targets, manage staff scheduling, and oversee point-of-sale operations
- Foster exceptional customer relationship management and personalized service delivery
- Recruit and retain high-performing team members and foster a positive retail culture
- Monitor business performance against KPIs and adapt strategies in response to market conditions
Qualifications
- Proven retail management or assistant retail management experience, preferably in cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Previous business planning experience including sales targeting, customer service goal-setting, sales analysis, and staff scheduling
- Retail operations expertise including inventory management, facilities management, and cash reconciliation
- Proven track record of leading teams to achieve sales and customer service targets
- Experience creating and executing in-store events and promotional campaigns
- Proficiency with retail point-of-sale software and Microsoft Office applications
- Ability to work flexible retail hours including days, nights, weekends, and special events
- Legal right to live and work in South Africa
Skills
Experience
Minimum 2–3 years of proven retail management or assistant retail management experience, preferably in cosmetics, prestige beauty, or luxury retail environments. Demonstrated success leading sales teams to exceed targets and managing daily store operations in fast-paced environments.
Education
No specific formal education requirement stated; secondary education or equivalent is typically expected.
Workplace
This position is based in Cape Town, Western Cape, South Africa.
Explore jobs in South Africa.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Counter Manager», «Retail Manager», «Beauty Boutique Manager», «Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.