MAC Store Manager

About MAC

MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.

MAC is seeking a dynamic Store Manager to lead a high-performing retail team at the Sylvia Park location, driving sales achievement, customer service excellence, and operational performance. This role offers full accountability for business planning, team development, inventory management, and customer relationship strategies within a prestige beauty environment. The successful candidate will balance strategic planning with hands-on leadership, creating an inspirational shopping experience while building a cohesive team culture.

Role & Responsibilities

• Lead and coach a team of Sales Associates to achieve all sales, customer service, and operational targets
• Develop and execute strategic business plans incorporating customer targeting, in-store events, and promotional activities
• Manage all operational aspects including inventory, cash reconciliation, facilities maintenance, and compliance
• Schedule staffing and allocate resources to optimize sales performance and customer experience
• Conduct sales analysis, set performance metrics, and track team achievement against targets
• Create and execute engaging in-store events and promotional campaigns to drive customer acquisition and retention
• Build and maintain strong customer relationships through personalized service and loyalty initiatives
• Recruit, interview, and onboard Sales Associates; provide ongoing coaching and performance management
• Manage retail point-of-sale systems and Microsoft Office applications for administrative and reporting functions
• Represent the brand and maintain highest standards of professional conduct during all retail hours

Qualifications

• Proven retail management or assistant retail management experience, preferably in cosmetics or prestige beauty
• Demonstrated ability to deliver inspirational, authentic, and personalized customer service
• Experience with business planning including sales target setting, customer service metrics, and staff scheduling
• Track record of retail operations management including inventory control, facilities oversight, and cash handling
• Proven leadership experience with measurable track record of leading teams to achieve sales and service targets
• Experience designing and executing in-store events and promotional campaigns
• Proficiency with retail point-of-sale software and Microsoft Office suite
• Availability to work retail hours including days, evenings, weekends, and special events in a fast-paced environment
• Right to live and work in New Zealand with ability to provide proof upon request

Skills

Experience

Proven retail management or assistant retail management experience in a fast-paced, customer-facing environment. Previous experience in cosmetics or prestige beauty preferred. Demonstrated success leading retail teams to achieve sales and customer service objectives.

Education

Secondary education or equivalent; retail management certification or related qualification is advantageous but not required.

Culture

MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.