- Employment
- Part-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
A Key Holder will support the Store Manager and Assistant Manager in ensuring efficient store operations and delivering inspirational, personalized customer service. This role combines supervisory responsibilities with hands-on retail expertise, including cash reconciliation, store opening and closing duties, and coaching of sales staff to meet performance targets. The ideal candidate brings retail experience (preferably in cosmetics), cash handling proficiency, and an ambition to develop into a long-term leadership position within prestige beauty.
Role & Responsibilities
- Lead and mentor the sales team by modeling exemplary customer service behaviors and coaching staff to achieve sales and customer service targets
- Execute daily cash reconciliation and handle point-of-sale operations with accuracy and precision
- Open and close the store on a rota basis, ensuring compliance with security and operational procedures
- Support the Store Manager and Assistant Manager in the day-to-day management of store operations and staff
- Deliver inspirational, authentic, and personalized customer service to clients
- Maintain retail standards and visual merchandising throughout the store
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Proficiency in retail cash handling and point-of-sale software systems
- Previous supervisory or team-leading experience with proven coaching and mentoring capabilities
- Experience with retail operations including store opening and closing procedures
- Ability to work flexible retail hours including days, evenings, weekends, and special events
- Right to live and work in Canada
Skills
Experience
Previous retail experience is essential, preferably in cosmetics or prestige beauty. Supervisory or team-leading experience with demonstrated coaching and mentoring capabilities is highly desirable. Experience with retail operations including cash reconciliation and store opening/closing procedures is preferred.
Education
No specific formal education requirement is stated; however, secondary education or equivalent is typically expected for supervisory retail roles.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Key Holder», «Store Lead», «Sales Supervisor», «Shift Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.