- Location
- Sydney New South Wales Australia
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC seeks a dynamic Retail Manager to lead and develop a high-performing sales team in a fast-paced prestige beauty retail environment. The successful candidate will be responsible for all sales, customer service, and operational targets, functioning as the chief executive officer of the store through strategic business planning, customer relationship management, and team coaching. This role offers exceptional exposure to business strategy, consumer insights, event management, and front-line marketing—key competencies for progression within the luxury beauty sector.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute an agile business plan with strategic targeting to recruit and retain customers
- Manage in-store events and customer relationship management initiatives
- Develop and monitor business plans including sales and customer service targets, sales analysis, and staff scheduling
- Oversee retail operations including inventory management, facilities management, and cash reconciliation
- Deliver inspirational, authentic, and personalized customer service
- Monitor and analyse sales performance to drive business growth
- Recruit, train, and retain high-performing retail staff
Qualifications
- Proven retail management or assistant retail management experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Proven business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling
- Demonstrated retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience creating and executing in-store events
- Previous experience with retail point-of-sale software
- Proficiency in Microsoft Office
- Ability to provide proof of right to live and work in Australia
Skills
Experience
Proven retail management or assistant retail management experience in a fast-paced environment, preferably within cosmetics or prestige beauty, with demonstrated success leading teams to achieve sales and customer service targets.
Workplace
This position is based in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Counter Manager», «Boutique Manager», «Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.