- Location
- Perth Western Australia Australia
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC seeks an inspirational Retail Manager to lead a high-performing team of Sales Associates and drive achievement across all sales, customer service, and operational metrics. This role offers total accountability for store business planning, customer acquisition and retention through strategic targeting and impactful in-store events, and exceptional team leadership. The successful candidate will bring proven retail management expertise, preferably in cosmetics, combined with exceptional business acumen and the ability to coach team members to their full potential. This represents an exceptional career gateway within the prestige beauty sector, with clear progression pathways to senior field and executive positions for high performers.
Role & Responsibilities
- Lead, coach and develop a team of Sales Associates to exceed sales, customer service and operational targets
- Create and execute an agile business plan focused on strategic customer targeting and retention
- Oversee all point-of-sale operations, inventory management, cash reconciliation and facilities management
- Develop and execute in-store events designed to drive traffic and elevate brand engagement
- Analyse sales performance data and customer insights to inform business strategy
- Establish and monitor team schedules and sales/customer service targets
- Provide inspirational, authentic and personalized customer service, setting the standard for the team
- Manage retail operations during extended hours including days, nights, weekends and special events
Qualifications
- Proven retail management or assistant retail management experience, preferably within cosmetics
- Demonstrated ability to lead a team to achieve sales and customer service targets
- Previous business planning experience including setting targets, sales analysis and staff scheduling
- Experience with retail point-of-sale software systems
- Proficiency in Microsoft Office
- Experience creating and executing in-store events and promotional activations
- Strong inventory and facilities management capabilities
- Cash handling and reconciliation expertise
- Ability to work flexible retail hours including evenings, weekends and special events
- Proof of right to live and work in Australia
Skills
Experience
Proven track record in retail management or assistant retail management within a fast-paced, customer-centric environment. Demonstrated success leading teams to achieve sales and operational targets. Experience in prestige beauty or cosmetics retail is highly preferred. Background in business planning, sales analysis, and in-store event execution required.
Education
No specific formal education requirement stated; business or retail management qualification highly valued.
Workplace
The successful candidate will be located in Perth, Western Australia, Australia.
Explore jobs in Australia.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Counter Manager», «Sales Manager», «Point-of-Sale Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.