- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC, a prestige beauty brand of the Estée Lauder Companies, seeks a dynamic Retail Manager to lead store operations and drive sales performance. The successful candidate will be responsible for strategic business planning, inventory management, team leadership and coaching, customer relationship management, and in-store event execution. This role offers first-level management exposure to consumer insights, business analytics, and front-line marketing, with clear progression pathways to senior management positions within the luxury beauty sector.
Role & Responsibilities
- Lead, coach and develop a team of sales associates to achieve sales, customer service and operational targets
- Create and execute an agile business plan including strategic customer targeting and retention strategies
- Manage inventory and facilities, including cash reconciliation and stock controls
- Conduct sales analysis, set performance targets and manage staff scheduling
- Create and execute impactful in-store events and promotional activities
- Build and maintain exceptional customer relationships through personalized service delivery
- Oversee retail operations including point-of-sale management and administrative functions
- Monitor business performance against KPIs and adjust strategies accordingly
Qualifications
- Proven retail management or assistant retail management experience, preferably within cosmetics
- Demonstrated ability to provide inspirational, authentic and personalized customer service
- Experience with business planning including sales targeting, customer service objectives, sales analysis and staff scheduling
- Retail operations expertise including inventory management, facilities management and cash reconciliation
- Proven track record of leading teams to achieve sales and customer service targets
- Experience creating and executing in-store events
- Familiarity with retail point-of-sale software systems
- Proficiency in Microsoft Office
- Ability to provide proof of right to live and work in Australia
Skills
Experience
Proven retail management or assistant retail management experience in a fast-paced retail environment, preferably within the cosmetics or prestige beauty sector. Demonstrated success in team leadership, business planning, inventory control and customer service delivery.
Workplace
The role is situated in Melbourne, Victoria, Australia.
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Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Counter Manager», «Sales Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.