- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC is seeking an inspirational Retail Manager to lead and develop a high-performing sales team while driving revenue and customer satisfaction targets in a prestige beauty retail environment. As Chief Executive Officer of the store, the successful candidate will develop and execute agile business strategies, manage point-of-sale operations, and cultivate exceptional customer relationships through strategic events and targeted campaigns. This first-level management position offers comprehensive exposure to business planning, consumer insights, event management, and customer relationship management, preparing high-potential candidates for advancement into senior beauty industry roles.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Develop and execute an agile business plan with strategic targeting and in-store event execution
- Create and implement business plans including sales and customer service targets, sales analysis, and staff scheduling
- Manage retail operations including inventory control, facilities management, and cash reconciliation
- Cultivate and maintain exceptional customer relationships through personalized, authentic service delivery
- Plan and execute high-impact in-store events and promotional activities
- Analyze sales performance data and implement corrective strategies to meet revenue objectives
- Maintain compliance with retail point-of-sale systems and Microsoft Office applications for reporting and analysis
Qualifications
- Proven retail management or assistant retail management experience, preferably in cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Experience with business planning including target setting, sales analysis, and staff scheduling
- Proven track record of leading teams to achieve sales and customer service objectives
- Retail operations experience including inventory management, facilities oversight, and cash reconciliation
- Previous experience creating and executing in-store events and promotional campaigns
- Proficiency with retail point-of-sale software systems
- Advanced proficiency in Microsoft Office suite
- Ability to work flexible retail hours including days, evenings, weekends, and special events
- Right to live and work in Australia (proof required upon interview invitation)
Skills
Experience
Proven retail management or assistant retail management experience in a fast-paced cosmetics or beauty retail environment, with a track record of successful team leadership, sales target achievement, and business planning execution. Candidates should demonstrate progressive retail operations expertise and the ability to drive customer service excellence.
Education
Secondary education or equivalent; tertiary education in business, retail management, or related field is advantageous but not essential.
Workplace
This position is based in Hobart, Tasmania, Australia.
Explore jobs in Australia.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Counter Manager», «Beauty Counter Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.