MAC Retail Manager

About MAC

MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.

M·A·C seeks a results-driven Retail Manager to lead, coach, and develop a team while delivering personalized makeup consultations, exceptional customer experiences, and commercial results. The role is permanent part-time and includes mandatory paid training, with travel potentially required.

Role & Responsibilities

• Lead, coach, and develop the team through on-floor leadership, real-time feedback, and tailored coaching conversations.
• Inspire the team to deliver exceptional customer experiences and achieve strong commercial results, fostering accountability, artistry, and continuous growth.
• Coach the team to provide exceptional, personalized customer service and tailored makeup solutions through strong consultation skills.
• Drive KPI and sales-target achievement through coaching conversations, business maths, and on-floor observation; lead retail events and theme days.
• Model polished professional grooming in the required M·A·C black standard and provide feedback to the team to uphold those standards.
• Confidently wear and demonstrate diverse makeup looks, and ensure the team does likewise.
• Ensure the manager and team attend mandatory paid training sessions, both virtual and in person; travel may be required.
• Represent the M·A·C brand with confidence, deliver exceptional service, and maintain a polished professional image.

Qualifications

• Ability to lead a team by example in customer service, grooming, and KPI attainment.
• Strong makeup skills, self-taught or accredited; a portfolio or examples of makeup work are required.
• Excellent communication and customer service skills.
• Team player with a positive attitude.
• Open to feedback and committed to professional growth.
• Flexible availability, including late nights and weekends.
• Ability to travel to other locations when required.
• Impeccable grooming.
• Ability to provide “see it, say it” feedback.

Skills

Workplace

Benefits

Generous discount on M·A·C products; company store discount; 14 weeks of paid parental leave, subject to minimum requirements; a full day off for the employee’s birthday; free product allocation; on-the-job training and education.

Culture

MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.