MAC Manager, Global Retail Development & Operations
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $85,000–139,600/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Manager, Global Retail Development & Operations at Estée Lauder Companies (MAC & Bobbi Brown) in New York. Lead global retail strategy and project management.
Role & Responsibilities
- Support development and execution of global retail architecture, store formats, and distribution typologies across MAC & Bobbi Brown
- Contribute to development of 360° retail business model frameworks, including KPI definitions, cost and investment inputs, services and commercial programs integration, assortment density, and space allocation ranges
- Align retail format development with established productivity benchmarks and capital guardrails
- Partner with Store Design, Visual Merchandising, Finance, and Regional teams to establish commercial project management and format intake processes
- Enable integration of retail formats within each market's broader commercial ecosystem plans to drive globally consistent, locally relevant operations
- Serve as project management lead for global retail project proposals across both brands
- Own communication flow, follow-ups, and tracking of project milestones
- Facilitate cross-functional meetings and maintain structured documentation to keep stakeholders aligned and deliverables on time, on budget, and on value
- Support development of global commercial distribution frameworks across DTC and wholesale channels, including Department Stores, SMCs, and other partners
- Model optimal channel mix and market-level distribution priorities
- Develop and refine global retail playbooks and execution toolkits across MAC & Bobbi Brown
- Ensure structured rollouts of frameworks supporting DTC and wholesale channels
- Develop standardized frameworks aligned to global commercial calendar priorities for eventing, services, and key commercial activation programs
- Support development of scalable retail enablement programs across commercial, branded products, and customer experience pillars including GWPs, kits, promotions, and gifting
- Collaborate with Artistry and Retail leadership to integrate commercial objectives into Artistry & Education programs
Qualifications
- 7–10+ years in retail business development, operations, business planning, or structured PMO environments
- Experience in retail execution, commercial modeling, brand planning, or structured project management in a consumer-facing team or function
- Exception project management experience supporting cross-functional initiatives through disciplined organization, exception communication, and structured processes
- Strong analytical skills with ability to interpret data and develop actionable frameworks, presentations, and tools
- Understanding of DTC and multi-channel retail ecosystems
- Ability to manage multiple initiatives with disciplined follow-through
- Strong commercial and financial acumen
Skills
Experience
7–10+ years in retail business development, operations, business planning, or structured Project Management Office (PMO) environments, with proven experience in retail execution, commercial modeling, brand planning, or structured project management in consumer-facing functions. Demonstrated excellence in exception project management supporting cross-functional initiatives through disciplined organization, exception communication, and structured processes.
Education
Undergraduate degree in Business Administration or related field; MBA preferred.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 85,000 to USD 139,600 per annum.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, highly competitive bonus program with possibility for overachievement based on performance and company results, share incentive plan.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Global Retail Project Manager», «Retail Development Specialist», «Commercial Retail Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.