- Location
- Manchester England UK
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- £24518.84/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC Counter Lead at Sephora Trafford, reporting to the Area Manager. This full-time position (37.5 hours over 5 days) requires driving sales turnover and market share through consumer-focused retail excellence, maintaining premium brand standards, and delivering exceptional service across in-store, event, and omnichannel touchpoints. The role encompasses sales maximization, visual merchandising, inventory management, local marketing execution, and team leadership at a premium cosmetics counter within a selective retail environment.
Role & Responsibilities
- Drive sales turnover and market share through consumer-focused retail excellence and premium service delivery
- Maintain and reflect credible, professional brand image to internal and external consumers at all times
- Achieve daily and weekly sales targets and identify missed opportunities within competing brands
- Manage visual merchandising layout execution, ensuring compliance with brand guidelines and timely delivery
- Plan and implement local marketing and events initiatives aligned to retailer activity and omnichannel strategy
- Deliver consumer recruitment and retention strategy to build and maintain a loyal consumer base
- Ensure retail standards, product displays, messaging, and pricing are maintained to required specifications daily
- Manage deliveries, stock movements, and associated administration within agreed company timeframes
- Execute daily replenishment and utilise commercial reports to optimise sales performance
- Ensure all refunds, complaints, and customer service issues are managed according to company guidelines
- Create and maintain a safe working environment compliant with company and retailer policies
- Develop and maintain up-to-date product knowledge to deliver industry-leading consumer experience
- Monitor competitor activities and leverage social media and digital tools to drive business and protect brand image
- Ensure adherence to all security, health, and safety policies; achieve minimum 'Acceptable' audit grading
Qualifications
- Proven experience in fast-paced retail and/or consumer-facing environment
- Commercial understanding and awareness of the cosmetics and prestige beauty industry
- Demonstrated ability to drive self-development and continuous improvement
- Effective communication, organisation, and prioritisation skills
- Ability to manage multiple priorities and meet daily targets under pressure
- Strong customer service orientation with a 'surprise and delight' mentality
Skills
Experience
Proven experience working in a fast-paced retail and/or consumer-facing environment, ideally within prestige beauty, cosmetics, or luxury selective retail. Commercial acumen and demonstrated ability to drive sales performance and execute brand strategy at point of sale.
Education
No specific formal educational qualifications stated; entry-level to mid-level retail management experience valued.
Workplace
This position is based in Manchester, England, UK.
Explore jobs in England or in the UK.
Compensation
The base compensation for this position is GBP 24518.84 per annum.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, competitive incentive compensation programs (eligibility varies), commission/bonus plan participation (eligible roles).
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «MAC Brand Lead», «Cosmetics Counter Supervisor», «Retail Beauty Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.