- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $17.25–28.75/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC seeks a dynamic Keyholder to support the Store Manager and Assistant Manager in ensuring efficient store operations and exceptional customer service delivery. The successful candidate will leverage strong coaching and mentoring capabilities to lead by example, driving the sales team to deliver inspirational, authentic, and personalized service while achieving all sales and customer service targets. Responsibilities include essential cash reconciliation at start and end of day, and rotating store opening and closing duties in a fast-paced retail environment.
Role & Responsibilities
- Support Store Manager and Assistant Manager in daily store operations and team leadership
- Conduct opening and closing procedures on a rotational basis, including cash reconciliation and point-of-sale system management
- Coach and mentor sales team members to deliver inspirational and personalized customer service
- Model expected behaviors and drive achievement of sales and customer service targets
- Handle cash management and ensure accurate financial reconciliation
- Maintain retail standards and support the smooth, efficient operation of the store
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to deliver inspirational, authentic, and personalized customer service
- Ability to work flexible retail hours including days, evenings, weekends, and special events
- Previous experience with retail point-of-sale software
- Proof of right to live and work in the United States
Skills
Experience
Proven retail experience, preferably within cosmetics or prestige beauty. Previous retail operations experience including cash reconciliation and store opening/closing procedures is desirable. Previous supervisory experience with coaching and mentoring capabilities to achieve sales and customer service targets is desirable.
Education
No specific formal education requirements stated; retail certifications or relevant training preferred but not required.
Workplace
This position is based in Nashville, Tennessee, USA.
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Compensation
The base compensation for this position ranges from USD 17.25 to USD 28.75 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, competitive bonus program with performance-based overachievement potential. Many benefits are subsidized or fully paid by the company.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Associate», «Retail Operations Specialist», «Sales Supervisor», «Store Support Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.