- Location
- Vancouver British Columbia Canada
- Employment
- Part-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC seeks a dynamic Key Holder to support the Store Manager in delivering inspirational, personalized customer service while managing essential store operations. The role encompasses coaching retail staff to meet sales and service targets, conducting daily cash reconciliation, and opening or closing the store on a rotating basis. This entry-level supervisory position offers ambitious retail professionals with previous experience the opportunity to develop leadership skills within a prestige beauty environment.
Role & Responsibilities
- Lead and mentor sales team to deliver inspirational, authentic, and personalized customer service aligned with sales and customer service targets
- Support Store Manager and Assistant Manager in the efficient operation of the retail location
- Conduct opening and closing store procedures on a rota basis, including cash reconciliation and secure handling of daily transactions
- Model exemplary customer service behaviors and coach team members to demonstrate consistent brand standards
- Manage retail operations and maintain store presentation to support sales performance
Qualifications
- Proven retail experience, preferably in cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Retail point-of-sale (POS) software experience
- Right to live and work in Canada
Skills
Experience
Previous retail experience is required; supervisory or coaching experience and retail operations expertise (including cash reconciliation and store opening/closing procedures) are desirable.
Workplace
The successful candidate will be located in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Lead», «Shift Leader», «Key Account Associate», «Senior Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.