- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $19.40–29.15/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC is seeking an experienced and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring efficient store operations and delivering exceptional customer service. The role combines cash handling, store opening/closing responsibilities, and team leadership, offering an excellent foundation for progression into supervisory management. The successful candidate will coach and mentor the sales team to deliver personalized, authentic customer service while achieving all sales and customer service targets.
Role & Responsibilities
- Support Store Manager and Assistant Manager in daily store operations
- Lead by example, modeling expected behaviors and demonstrating outstanding coaching and mentoring skills to the sales team
- Deliver inspirational, authentic, and personalized customer service to achieve sales and customer service targets
- Execute essential start-of-day and end-of-day cash reconciliation with accuracy
- Open and close the store on a rota basis, maintaining security and operational standards
- Maintain retail point-of-sale systems and cash handling procedures
- Work flexibly across retail hours, including days, nights, weekends, and special events
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Ability to provide inspirational, authentic, and personalized customer service
- Experience with retail operations including cash reconciliation and store opening/closing (desirable)
- Previous supervisory or coaching/mentoring experience (desirable)
- Proficiency with retail point-of-sale software
- Right to live and work in Canada
Skills
Experience
Previous retail experience, preferably in cosmetics. Prior supervisory experience involving coaching and mentoring is desirable. Ability to work retail hours flexibly, including evenings, weekends, and special events.
Education
No formal educational requirements specified; retail or cosmetics industry certification is a plus.
Workplace
The role is situated in Ottawa, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 19.40 to CAD 29.15 per hour.
Benefits
Health insurance coverage (medical, dental, and vision), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, Commission/Bonus Plan eligibility (subject to plan terms).
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Associate», «Sales Supervisor», «Retail Team Lead», «Customer Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.