- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $18–21/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC, a prestige beauty brand of The Estée Lauder Companies, seeks a Key Holder to support the Store Manager and Assistant Manager in ensuring efficient store operations and exceptional customer service. This supervisory role combines cash handling responsibilities, staff coaching and mentoring, and retail operations to drive sales and customer satisfaction targets. The successful candidate will model authentic, personalized service behaviors, manage opening and closing procedures, and lead by example in a fast-paced retail environment.
Role & Responsibilities
- Support Store Manager and Assistant Manager in daily operations and strategic store initiatives
- Coach and mentor sales team members to deliver inspirational, authentic, and personalized customer service
- Conduct opening and closing procedures, including cash reconciliation and register handling on a rota basis
- Model brand behaviors and customer service standards to inspire sales team performance
- Achieve sales and customer service targets through leadership and team engagement
- Operate retail point-of-sale software and manage end-of-day financial processes
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Ability to deliver inspirational, authentic, and personalized customer service
- Cash handling and retail operations experience including opening and closing procedures (desirable)
- Previous supervisory or coaching experience with demonstrable success in achieving sales and customer service targets (desirable)
- Proficiency with retail point-of-sale software systems
- Ability to work retail hours including evenings, weekends, and special events
- Proof of right to live and work in Canada
Skills
Experience
The candidate should have proven retail experience preferably within cosmetics or prestige beauty. Previous experience in retail operations—including cash reconciliation and store opening and closing procedures—is desirable. Supervisory or coaching experience with a track record of mentoring team members to achieve sales and customer service targets is desirable but not required.
Education
No specific formal education requirement is stated; retail training or cosmetics certifications are beneficial but not mandatory.
Workplace
The role is situated in Markham, Ontario, Canada — conveniently close to Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 18 to CAD 21 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, commission and bonus eligibility based on plan guidelines.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Shift Supervisor», «Senior Sales Associate», «Assistant Store Lead», «Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.