MAC Key Holder
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Oct 4, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC is seeking a Key Holder to support store management, coach the sales team, reconcile cash and open and close the store on a rota basis. This full-time role is suited to an ambitious retail professional seeking a first supervisory position; retail hours include days, nights, weekends and special events.
Role & Responsibilities
- Support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store.
- Lead by example, coaching and mentoring the sales team to deliver inspirational, authentic and personalized customer service and achieve sales and customer service targets.
- Perform essential start- and end-of-day cash reconciliation.
- Open and close the store on a rota basis.
Qualifications
- Proven retail experience, preferably within cosmetics.
- Ability to provide inspirational, authentic and personalized customer service.
- Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable.
- Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable.
- Ability to work retail hours, including days, nights, weekends and special events, in a fast-paced work environment.
- Previous experience with retail point-of-sale software.
- Must be able to provide proof of the right to live and work in the country if invited to interview.
Skills
Experience
Proven retail experience; previous retail operations and supervisory experience are desirable.
Workplace
This position is based in Columbia, Maryland, USA, within easy reach of Baltimore.
Benefits
Progressive career opportunities; training and development; competitive remuneration and benefits package.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Key Holder», «Store Key Holder», «Retail Supervisor», «Assistant Store Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.