- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring smooth, efficient store operations at the Cross Iron Mall location. This role requires outstanding coaching and mentoring capabilities to lead by example, model exemplary customer service behaviors, and guide the sales team to achieve sales and customer service targets. The Key Holder will manage essential cash reconciliation procedures and undertake store opening and closing responsibilities on a rotating basis.
Role & Responsibilities
- Lead and mentor the sales team through coaching and demonstration of inspirational, authentic, and personalized customer service
- Support the Store Manager and Assistant Manager in maintaining smooth store operations and achieving sales and customer service targets
- Conduct cash reconciliation at the start and end of business days
- Open and close the store on a rota basis
- Model and reinforce desired sales behaviors and customer service standards
- Lead by example to create an environment of excellence in service delivery
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Cash handling and retail operations experience including store opening and closing procedures
- Previous supervisory or leadership experience, including coaching and mentoring others to achieve sales targets
- Proficiency with retail point-of-sale (POS) software
- Ability to work flexible retail hours including days, nights, weekends, and special events
- Proof of right to live and work in Canada
Skills
Experience
Proven retail experience preferably within cosmetics. Previous supervisory experience including coaching and mentoring others to achieve sales and customer service targets is desirable. Retail operations experience including cash reconciliation and opening and closing the store is desirable.
Workplace
The role is situated in Calgary, Alberta, Canada.
Explore jobs in Alberta or in Canada.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Sales Lead», «Assistant Store Supervisor», «Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.