- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $18.50–27.75/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC, part of The Estée Lauder Companies, seeks a dynamic Key Holder to support store management in delivering exceptional customer service and driving sales performance. The role combines operational responsibility—including cash reconciliation and opening/closing procedures—with team leadership, requiring the candidate to mentor sales associates, model prestige beauty best practices, and ensure compliance with retail standards. This position marks an ideal entry point into supervisory retail management for an accomplished sales professional seeking career progression within a leading global beauty conglomerate.
Role & Responsibilities
- Support the Store Manager and Assistant Manager in ensuring smooth, efficient daily store operations
- Lead by example and mentor sales associates to deliver inspirational, authentic, and personalized customer service
- Execute opening and closing procedures on a rostered basis, including cash reconciliation and point-of-sale system management
- Coach the sales team to achieve sales targets and customer service metrics
- Maintain accountability for cash handling, inventory controls, and regulatory compliance
- Model the behavioral standards required for prestige beauty retail excellence
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Ability to provide inspirational, authentic, and personalized customer service
- Demonstrated capability to work retail hours including days, nights, weekends, and special events
- Proven or desired supervisory experience with coaching and mentoring skills
- Desirable: prior retail operations experience including cash reconciliation and store opening/closing procedures
- Desirable: experience with retail point-of-sale software systems
- Right to live and work in Canada
Skills
Experience
Previous retail sales experience is required; supervisory or lead experience in a fast-paced retail environment is desirable but not essential. Demonstrated ability to manage cash, open and close a retail location, and mentor others towards sales and service targets is valued.
Education
No specific formal education requirement stated; high school diploma or equivalent is typically expected in retail supervisory roles.
Workplace
This position is based in Brossard, Quebec, Canada, within easy reach of Montreal.
Compensation
The base compensation for this position ranges from CAD 18.50 to CAD 27.75 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, competitive commission and bonus programs (eligibility varies by plan).
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Team Lead», «Store Operations Associate», «Shift Supervisor», «Retail Floor Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.