MAC Counter Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
MAC Counter Manager position at Estée Lauder in Wimbledon. Lead a prestige beauty retail team with full P&L accountability.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets
- Create and execute agile business plans focused on customer recruitment and retention through strategic targeting and in-store events
- Manage customer relationships and build extensive networks to drive business growth
- Oversee financial planning, budgeting, and resource allocation for the counter
- Recruit and retain high-performing team members while maintaining accountability standards
- Direct front-line marketing initiatives and consumer engagement activities
- Monitor performance metrics and adjust strategies to meet organizational objectives
- Model team qualities including respect, helpfulness, and cooperation
Qualifications
- Proven retail sales experience with demonstrated success
- Team leadership experience appropriate to business or store size
- Strategic planning and execution expertise
- Ability to develop and manage financial plans
- Proficiency with computerized systems including email and Microsoft Excel
- Excellent verbal and written communication skills
- Exceptional customer service orientation and ability to handle difficult situations with diplomacy
- High attention to detail and strong organizational skills
- Ability to work both autonomously and collaboratively
Skills
Experience
Demonstrated retail leadership experience in a fast-paced environment, with proven ability to manage teams and drive sales performance. Experience in business planning, customer acquisition, and team development is essential.
Education
Not specified
Workplace
This position is based in Wimbledon, England, UK, within easy reach of London.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Point of Sale Manager», «Retail Counter Supervisor», «Beauty Counter Manager», «Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.