- Location
- San Agustín Nuevo León Mexico
- Employment
- Temporary
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC seeks a dynamic Counter Manager to lead a sales team and drive revenue, customer service, and operational excellence at a prestige beauty counter. This role demands proven leadership, team coaching, and retail management expertise in a fast-paced environment. The successful candidate will develop and execute strategic business plans, manage customer relationships, orchestrate in-store events, and cultivate a high-performing sales team while maintaining accountability for all counter KPIs.
Role & Responsibilities
- Lead and coach a team of Sales Associates to achieve sales, customer service, and operational targets
- Develop and execute agile business plans with strategic customer targeting and in-store event management
- Build and maintain exceptional customer relationships through strategic relationship management practices
- Recruit and retain customers through strategic targeting and impactful promotional activities
- Manage all counter KPIs including sales performance, inventory control, and team productivity
- Foster a high-performing team culture with emphasis on continuous development and accountability
- Execute front-line marketing initiatives and consumer insight programs
- Oversee financial planning and resource allocation for the counter
Qualifications
- Effective verbal and written communication skills with excellent interpersonal ability
- Quality customer service expertise with proven ability to influence and persuade
- Results-oriented mindset with strong drive to meet objectives and exceed standards
- Demonstrated ability to sense and address others' development needs
- Skilled at anticipating and meeting customer needs proactively
- Diplomatic and tactful approach to managing difficult customer situations
- Ability to guide and hold team members accountable for performance
- Strong attention to detail and organizational capabilities
- Demonstrated ability to work autonomously while contributing effectively to team objectives
- Proactive and positive professional approach with discretion and integrity
Skills
Experience
Retail sales experience with proven team leadership in a fast-paced retail environment. Experience in strategic planning and execution, business planning, and managing sales performance metrics required. Experience varies based on store size and business complexity.
Workplace
This position is based in San Agustín, Nuevo León, Mexico, within easy reach of Monterrey.
Explore jobs in Mexico.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Point of Sale Manager», «Retail Counter Lead», «Sales Team Leader», «Beauty Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.