- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 25, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC, part of the Estée Lauder Companies, seeks an experienced Counter Manager to lead and develop a high-performing team of Sales Associates across all sales, customer service, and operational objectives. The successful candidate will operate as the chief executive of the counter, developing and executing strategic business plans that drive customer acquisition and retention through targeted consumer engagement, in-store events, and exceptional relationship management. This first-level management role provides exposure to business planning, consumer insights, event execution, and customer relationship management—essential competencies for career progression within the prestige beauty industry.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales targets and operational standards
- Create and execute strategic business plans to recruit and retain customers through targeted initiatives and in-store events
- Manage customer relationship management (CRM) programs and drive impactful consumer engagement
- Hold team members accountable to performance objectives while fostering a collaborative team environment
- Recruit, onboard, and retain top talent for the counter team
- Develop and manage financial plans and budgets while optimizing resource allocation
- Conduct market analysis and execute consumer insights into actionable business strategies
Qualifications
- Proven retail sales experience with demonstrated team leadership capabilities
- Strategic planning and execution expertise
- Financial planning and resource management abilities
- Strong verbal and written communication skills with excellent interpersonal presence
- Exceptional customer service acumen and ability to manage difficult situations with diplomacy
- Proficiency with computerized systems, email, and Microsoft Excel
- High attention to detail and strong organizational capabilities
- Ability to work autonomously while contributing effectively to team objectives
Skills
Experience
Proven experience in fast-paced retail environments with demonstrated leadership and coaching abilities. Experience managing point-of-sale operations, developing team members, and executing strategic business initiatives required. Seniority level dependent on store size and organizational structure.
Education
Not specified; relevant retail management or business qualification preferred but not mandatory.
Workplace
This position is based in Quezon City, National Capital Region, Philippines, within easy reach of Manila.
Explore jobs in the Philippines.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Point of Sale Manager», «Beauty Counter Supervisor», «Retail Sales Manager», «Store Counter Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.