MAC Counter Manager

About MAC

MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.

Role & Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, in-store events, customer relationship management and leadership of a high-performing team.
• Guide team performance and hold team members accountable.
• Support customers by anticipating, recognizing and meeting their needs, including handling difficult service situations with diplomacy and tact.
• Contribute to business planning, consumer insights, event management, customer relationship management and front-line marketing.

Qualifications

• Proven leadership, coaching and business management skills gained in a fast-paced retail environment.
• Retail sales experience; the required level of experience depends on the business and store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerized system, including email and Microsoft Excel.
• Effective verbal and written communication skills and excellent interpersonal skills.
• Quality customer service skills and the ability to win people over.
• Results-oriented, with strong drive to meet objectives and standards; pursues goals beyond what is required or expected.
• Recognizes others’ development needs and strengthens their abilities.
• Guides others’ performance while holding them accountable.
• Cultivates and maintains extensive informal networks.
• Models respect, helpfulness and cooperation.
• Strong attention to detail and organizational skills.
• Ability to work autonomously and contribute to a team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact and discretion when dealing with people.

Skills

Experience

Retail sales experience; required experience level varies with business and store size.

Benefits

Progressive career opportunities, training and development, and a competitive remuneration and benefits package.

Culture

MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.