MAC Counter Manager

About MAC

MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.

Role & Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, in-store events, customer relationship management and leadership of a high-performing team.
• Manage business planning, consumer insights, event management, customer relationship management and front-line marketing.
• Guide team performance and hold team members accountable.
• Identify customers’ needs and provide appropriate service.
• Support the development of team members and strengthen their abilities.
• Build and maintain extensive informal networks.
• Model respect, helpfulness and cooperation within the team.

Qualifications

• Proven leadership, coaching and business management skills gained in a fast-paced retail environment.
• Retail sales experience.
• Team leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerized systems, including email and Microsoft Excel.
• Effective verbal and written communication skills and excellent interpersonal skills.
• Strong customer service skills and the ability to win people over.
• Results-oriented, with strong drive to meet objectives and standards.
• Ability to pursue goals beyond what is required or expected.
• Ability to handle difficult customer service situations with diplomacy and tact.
• High attention to detail and organizational skills.
• Ability to work autonomously and contribute to a team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact and discretion when dealing with people.
• Experience requirements vary according to the business and store size.

Skills

Experience

Retail sales experience; leadership and business management skills gained in a fast-paced retail environment. Experience requirements vary according to business and store size.

Benefits

Progressive career opportunities, training and development, and a competitive remuneration and benefits package.

Culture

MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.