- Location
- Indooroopilly Queensland Australia
- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
MAC seeks a dynamic Counter Manager to lead and develop a team of Sales Associates while driving sales, customer service, and operational excellence at a prestige beauty counter. This first-level management role encompasses business planning, strategic customer targeting, in-store event execution, and relationship management. The successful candidate will take full accountability for counter performance, acting as Chief Executive Officer of the point-of-sale environment, with exposure to consumer insights and front-line marketing that supports career progression within the beauty industry.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute an agile business plan to recruit and retain customers through strategic targeting and in-store events
- Deliver exceptional customer relationship management and build a high-performing team
- Manage counter operations with full accountability for business performance and financial outcomes
- Develop and execute strategic plans for customer acquisition and retention
- Oversee hiring and retention of team members at point of sale
- Drive impactful in-store events and consumer engagement initiatives
- Manage front-line marketing activities and customer relationship management systems
Qualifications
- Proven leadership and team management experience in a fast-paced retail environment
- Demonstrated business management and strategic planning capabilities
- Strong verbal and written communication skills with excellent interpersonal abilities
- Quality customer service expertise and ability to build customer relationships
- Experience with financial planning, budgeting, and resource management
- Proficiency with computerized systems including email and Microsoft Excel
- High attention to detail and strong organizational skills
- Ability to manage difficult customer service situations with diplomacy and tact
Skills
Experience
Experience in retail sales with demonstrated team leadership capability; experience in strategic planning and execution; proficiency in financial planning and resource management. Degree of experience may vary depending on business and store size.
Workplace
This position is based in Indooroopilly, Queensland, Australia, within easy reach of Brisbane.
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Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Counter Supervisor», «Beauty Counter Leader», «Retail Counter Manager», «Point of Sale Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.