MAC Counter Manager

About MAC

MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.

Role & Responsibilities

• Manage all aspects of the MAC counter and achieve sales targets.
• Lead by example to deliver outstanding customer service and a welcoming, inspirational, personalized in-store experience.
• Lead and develop a team of Makeup Artists, supporting their selling techniques and product knowledge.
• Track sales, monitor KPIs, and communicate business results.
• Monitor business trends and create action plans to generate incremental sales.
• Maintain and monitor inventory levels.
• Create and plan annual event strategies around product and collection launches and key shopping periods.
• Optimize the store schedule according to peak hours.
• Maintain excellent visual merchandising and hygiene standards.
• Manage the full recruitment cycle.
• Conduct regular performance discussions and provide ongoing feedback.
• Address poor performance, attendance, or conduct issues in line with brand expectations and appropriate procedures.
• Foster a positive work environment, support employee wellbeing, and address conflicts.

Qualifications

• Minimum high school diploma or certificate from a makeup school.
• More than 3 years of retail sales experience, preferably in the beauty sector, including management experience.
• Business-minded and aligned with company KPIs.
• Proven record of meeting and exceeding sales targets and delivering exceptional customer experiences.
• Excellent communication, organizational, delegation, and time-management skills.
• Proficient in a Nordic language and English, both spoken and written.
• Proficient in Microsoft Office tools, including Outlook, Excel, and Word, with experience using POS systems.
• Available to work retail hours, including days, nights, weekends, and special events.
• Familiarity with social media platforms such as TikTok and Instagram.
• Reliable, positive, and proactive, with strong leadership skills and the ability to lead by example.
• Results-oriented and goal-driven, supportive of team development, willing to help colleagues, open to learning from mistakes and finding solutions, and adaptable to change.

Skills

Experience

More than 3 years of retail sales experience, preferably in the beauty sector, including management experience.

Education

Minimum high school diploma or certificate from a makeup school.

Benefits

Discounts on part of the company's product portfolio; professional and personal training and development programs; opportunity to move to other markets; social initiatives and community contributions.

Culture

MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.