MAC Counter Lead

Role & Responsibilities

• Drive sales turnover and market share through consumer-focused strategies
• Maintain credible and professional brand image to internal and external customers
• Maximize sales through effective selling techniques, service delivery, and retail standards
• Monitor daily and weekly sales targets and performance metrics
• Identify and leverage additional sales avenues including events, omnichannel, and digital channels
• Track competitor activities and identify market opportunities
• Manage social media presence to enhance brand image and drive business
• Execute brand strategy and develop effective local marketing and event plans aligned with retailer activity
• Deliver excellence in customer service with a focus on zero complaints and exceeding expectations
• Serve as a brand ambassador, embodying and communicating brand values
• Manage refunds and complaints according to company guidelines to satisfactory resolution
• Maintain up-to-date product knowledge through digital tools and training
• Develop and execute consumer recruitment and retention strategies
• Plan and execute daily retail excellence including product presentation, housekeeping, displays, and messaging
• Conduct daily retail standard reviews and maintain required quality benchmarks
• Manage deliveries, stock movements, and associated administration within company timeframes
• Ensure all auditable processes and administration comply with company guidelines
• Fulfill information requests accurately and within specified deadlines
• Minimize stock loss by implementing company security policies
• Maintain a safe working environment adhering to all health, safety, and operational procedures
• Manage daily stock replenishment with appropriate corrective actions
• Maximize sales performance through analysis of commercial reports
• Plan and execute visual merchandising layouts to guidelines and timescales
• Identify and report stock package issues with corrective action
• Manage promotions and discounts in line with company policy
• Identify emerging trends and recommend product performance enhancements

Qualifications

• Proven experience in fast-paced retail and/or consumer-facing environments
• Commercial understanding and industry awareness
• Effective communication, organization, and prioritization skills
• Ability to drive self-development and continuous improvement
• Strong attention to detail and commitment to visual merchandising standards

Skills

Experience

Proven experience working in a fast-paced retail environment with demonstrated sales achievement and customer-facing service delivery. Background in cosmetics, beauty, or selective retail is preferred. Experience managing retail standards, visual merchandising, and point-of-sale operations is essential.

Education

No specific formal education requirements stated; secondary education or equivalent expected.

Workplace

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.