- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
The Counter Lead drives sales turnover and market share for MAC through a consumer-focused approach, balancing brand representation, sales excellence, and operational integrity. This role encompasses strategic responsibilities across brand delivery, consumer engagement, and counter operations, including visual merchandising, inventory management, and team leadership to achieve daily sales targets.
Role & Responsibilities
- Drive sales turnover and market share whilst maintaining credible and professional brand image to internal and external consumers
- Maximise sales performance through selling excellence, exceptional service delivery, and adherence to retail standards
- Understand and work towards daily and weekly sales targets, leveraging all sales avenues including events, omnichannel, and digital channels
- Monitor competitor activities and identify missed market opportunities to inform strategic adjustments
- Actively manage social media presence and digital tools to drive business growth whilst protecting and enhancing brand image
- Deliver brand strategy locally by developing and implementing marketing and event initiatives aligned with retailer activity
- Ensure exceptional service standards are maintained, resolving complaints in line with company guidelines and fostering a surprise-and-delight culture
- Act as brand ambassador, embodying and bringing to life core brand values
- Manage product refunds and complaints professionally, consulting with area management as needed
- Maintain up-to-date product knowledge to deliver industry-leading consumer experiences
- Plan and execute operational excellence across product displays, housekeeping, messaging, and pricing
- Review retail standards daily and take corrective action to maintain required quality
- Oversee deliveries, stock movements, and associated administration within company timeframes
- Implement company security policies to minimise stock loss and create a safe working environment
- Manage daily replenishment and utilise commercial reports to optimise sales performance
- Plan and execute visual merchandising layouts according to guidelines and timescales
- Manage promotions and discounts in line with company policy, identify trends, and make recommendations to enhance product performance
Qualifications
- Experience in a fast-paced retail and/or consumer-facing environment
- Commercial understanding and awareness of the beauty and cosmetics industry
- Effective communication, organisation, and prioritisation skills
- Ability to drive self-development and continuous improvement
Skills
Experience
Experience in a fast-paced retail and/or consumer-facing environment is required. Candidates should demonstrate commercial awareness and a track record of driving sales performance in beauty or cosmetics retail.
Education
No specific educational qualification is stated as required for this role.
Workplace
The successful candidate will be located in Glasgow, Scotland, UK.
Explore jobs in Scotland or in the UK.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Counter Manager», «Sales Lead», «Brand Ambassador», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.