MAC Counter Lead
- Location
- CheltenhamGloucestershireUK
- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
MAC Counter Lead position at Boots Cheltenham, 22.5 hours per week. Drive sales and brand excellence in a fast-paced beauty retail environment.
Role & Responsibilities
- Drive sales turnover and market share growth while maintaining consistent brand image and professional presentation
- Maximize sales through product expertise, consultative selling, and delivery of excellent retail service standards
- Develop and execute local marketing and events initiatives aligned with retailer activity
- Manage daily stock replenishment, visual merchandising layout, and promotional execution in line with company guidelines
- Ensure retail standards across product displays, housekeeping, messaging, and pricing are maintained to required specifications
- Lead consumer recruitment and retention strategy to build a loyal customer base
- Manage all refunds, complaints, and customer issues to satisfactory resolution in accordance with company policy
- Ensure health and safety compliance and maintain a safe working environment for consumers and staff
- Leverage digital tools and social media to drive business and protect brand image
- Monitor competitor activities and identify missed sales opportunities
- Develop comprehensive product knowledge to deliver industry-leading beauty consultation and recommend products suited to consumer needs
Qualifications
- Proven experience in fast-paced retail and consumer-facing environments
- Commercial understanding and awareness of the beauty and cosmetics industry
- Demonstrated ability to drive self-development and personal accountability
- Effective communication, organization, and prioritization skills
Skills
Experience
Experience in fast-paced retail and/or consumer-facing environments is required. Commercial awareness and industry knowledge of beauty and cosmetics are essential.
Education
No specific formal education level is stated; however, strong literacy and numeracy skills are implied by the role's requirement to analyze commercial reports and manage retail operations.
Workplace
This position is based in Cheltenham, Gloucestershire, UK, within easy reach of Birmingham.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Counter Supervisor», «Cosmetics Lead», «Brand Ambassador Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.