- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About MAC
MAC is a pioneering professional makeup authority, renowned for its artistry, inclusivity, and influential role in shaping contemporary beauty culture. Founded in Toronto in 1984 and now part of The Estée Lauder Companies, the brand empowers employees to champion self-expression, creativity, and diversity across retail, education, product innovation, and consumer experience. As an employer, MAC offers a dynamic, fast-paced environment where artistry meets commercial excellence, encouraging talent to develop deep product expertise, client relationships, and cultural awareness. Its heritage of supporting all ages, races, and genders continues to define a workplace built on bold ideas, collaboration, and authentic individuality.
Estée Lauder's MAC is seeking an Assistant Store Manager to drive store success by supporting the Store Manager in leading, coaching, and developing a team of Sales Associates to achieve sales, customer service, and operational targets. The ideal candidate will demonstrate proven supervisory and retail operations expertise within a fast-paced environment, complemented by a passion for developing talent and delivering personalized customer service in prestige beauty retail.
Role & Responsibilities
- Lead, coach, and mentor Sales Associates to achieve individual and team sales, customer service, and operational targets
- Support the Store Manager in day-to-day store operations and team management
- Conduct inventory management and cash reconciliation procedures
- Provide inspirational and personalized customer service to support sales growth
- Manage retail point-of-sale operations and transactions
- Work flexible retail hours including days, evenings, weekends, and special events
- Monitor and maintain retail operations standards and compliance
Qualifications
- Proven retail supervisory experience with a track record of coaching and mentoring staff
- Previous experience in cosmetics or prestige beauty retail
- Demonstrated ability to provide exceptional, personalized customer service
- Experience with retail point-of-sale software systems
- Proficiency in Microsoft Office
- Strong inventory management and cash reconciliation capabilities
- Ability to work flexible retail hours including weekends and special events
- Legal right to work in Canada
Skills
Experience
Proven supervisory experience gained in a fast-paced retail environment, preferably in cosmetics or prestige beauty retail. Demonstrated track record of successfully coaching and mentoring Sales Associates to achieve sales and customer service targets.
Education
Secondary education or equivalent; post-secondary retail management certification or equivalent professional development is an asset.
Workplace
This position is based in Calgary, Alberta, Canada.
Explore jobs in Alberta or in Canada.
Culture
MAC fosters a dynamic, artist-led workplace where creativity, individuality, and inclusive self-expression are central to the employee experience. The brand offers a fast-paced, collaborative environment in which beauty professionals are encouraged to build their artistry, connect authentically with diverse clients, and represent a bold global point of view.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Sales Floor Supervisor», «Retail Team Lead», «Assistant Store Manager - Beauty Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.