MAC Assistant Manager
- Location
- DurbanKwaZulu-NatalSouth Africa
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Assistant Manager role at Estée Lauder's MAC in Durban, South Africa—lead retail operations and coach sales teams in prestige beauty.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets
- Support the Store Manager in daily retail operations and team management
- Oversee inventory management and cash reconciliation processes
- Provide inspirational and personalized customer service whilst managing team performance
- Manage retail point-of-sale operations and transactions
- Work retail hours including days, nights, weekends, and special events
- Drive achievement of sales targets and customer service standards
- Mentor team members to reach their full potential
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Previous supervisory experience with demonstrated track record of coaching and mentoring
- Strong retail operations knowledge including inventory management and cash reconciliation
- Experience with retail point-of-sale software systems
- Proficiency in Microsoft Office applications
- Ability to work flexible retail hours including evenings, weekends, and special events
- Right to live and work in South Africa
Skills
Experience
Proven supervisory and retail operations experience gained in a fast-paced prestige retail environment, with demonstrated success in coaching and developing sales teams to achieve targets.
Workplace
The role is situated in Durban, KwaZulu-Natal, South Africa.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Sales Team Leader», «Retail Operations Assistant Manager», «Counter Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.