LVMH Store Manager

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Manage daily operations of the boutique and maintain brand image and shop environment standards
• Support Retail Manager in driving sales initiatives and achievement of sales objectives
• Lead and motivate the sales team to deliver consistent, professional, and responsive customer service
• Ensure sales team compliance with company policies, procedures, safety, health, and security protocols
• Identify and develop sales staff potential through targeted training and on-the-job coaching
• Conduct staff appraisals, performance reviews, and manage grievances in accordance with HR policies
• Prepare monthly rosters and arrange manpower to support sales programs and operational requirements
• Prepare and present variety of reports including merchandising flow, traffic flow, and daily sales analysis
• Conduct daily briefings on office information and sales performance reviews
• Manage visual merchandising guidelines implementation and in-shop event support
• Oversee stocktaking, stock replenishment, and merchandising distribution operations
• Resolve escalated customer complaints and ad-hoc operational issues
• Control petty cash utilization and liaise with Accounts Department on shop expenses

Qualifications

• Minimum 5 years of retail management experience in luxury fashion
• Proven leadership and team management capabilities
• Strong sales acumen and understanding of retail KPIs
• Excellent command of English and Cantonese (working languages)
• Knowledge of visual merchandising and inventory management best practices

Skills

Experience

Minimum 5 years of management-level experience in luxury retail operations, with demonstrated success in leading sales teams and achieving sales objectives within a high-end fashion environment.

Education

Secondary education minimum; tertiary qualification in Retail Management, Business Administration, or related discipline preferred.

Workplace

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.