LVMH Store Manager

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Represent KENZO as a brand ambassador, inspiring passion and pride for the brand, embodying its image and DNA, and leading by example.
• Implement and maintain visual guidelines.
• Raise in-store customer service standards and deliver the best client journey.
• Promote the use of client books and after-sales care to build customer loyalty.
• Maintain consistent standards for the selling ceremony, customer service and grooming in line with brand requirements.
• Manage and motivate the team to increase sales and operational efficiency.
• Manage store stock levels and ensure sufficient stock is available.
• Minimise stock loss through weekly rotating inventories and biannual stocktakes.
• Set team sales and KPI targets in liaison with the line manager.
• Track UK retail market trends, particularly in ready-to-wear and leather goods, understand upcoming customer initiatives and monitor local competitors.
• Monitor sales performance, analyse results, forecast trends and propose commercial action plans to maximise sales and minimise costs.
• Conduct full biannual appraisals (P&CR) with the UK HR Director and review succession plans.
• Hold monthly team catch-ups and communicate clear objectives.
• Work with UK HR on recruitment, training organisation and general HR matters.
• Coach, train and develop the sales team to achieve KPI and sales targets.
• Attend regular managers’ meetings with wider teams to share business performance, ideas and best practice.
• Ensure compliance with company policies and procedures.
• Submit weekly reports to relevant stakeholders.
• Build strong relationships with the senior team and Paris Head Office, as well as UK HR and Finance.
• Oversee the day-to-day running of the Bruton Street store and drive profitable performance by developing a strong client base and organising events.

Qualifications

• Degree-level education or above.
• At least 5 years’ experience in luxury retail and at least 3 years’ experience managing people.
• Excellent working knowledge of Microsoft Office and Lotus Notes.
• Strong team player who can also work independently with a high level of motivation.
• Sound knowledge of UK retail laws, security, and health and safety legislation.
• Ability to lead and manage a team effectively.
• Strong, demonstrable commercial acumen.
• Passion for customer service and a sales-floor focus.
• Ability to meet deadlines and work under pressure.
• Ability to prioritise for oneself and the team, and to multitask.
• Proactive approach to addressing issues and identifying and implementing solutions.
• Proactive and positive approach.
• Ability to communicate effectively with internal and external customers at all levels of the organisation.
• Excellent written and oral communication skills.

Skills

Experience

At least 5 years’ experience in luxury retail and at least 3 years’ experience managing people.

Education

Degree level or above.

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.