LVMH Social Data for Insight Manager

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Lead and manage the day-to-day global social listening programme across Group functions, divisions and Maisons, supporting transition to new AI-powered tools
• Act as primary contact for internal teams and Maisons, providing onboarding, training, and custom studies in collaboration with the Group's social listening agency of record
• Set quality standards for queries and reporting, challenge agency outputs, methodologies and innovation
• Produce recurring reports such as Fashion Show analyses and ad hoc analyses that translate social data into clear findings for Group and Maisons stakeholders
• Optimize the value of existing tools, data sources and functionalities by leveraging AI capabilities
• Monitor the market and identify social insight solutions suited to different business needs, liaising with LVMH Holding teams including Open Innovation
• Lead pilots and proof-of-concept projects to evaluate solution relevance and scalability
• Establish the Group's social-data-driven trend-identification capability by defining framework, methodology, solutions and operating model
• Track shifts in consumer conversations to identify weak signals, emerging behaviors, new narratives and changing expectations, translating them into opportunities and risks
• Lead development of continuous social-data indicators to strengthen brand equity measurement
• Explore how data from digital platforms can support consumer, brand and cultural insights
• Develop and test new use cases connecting social data with broader insights and measurement needs
• Leverage artificial intelligence to accelerate integration and use of social data, including AI agents, MCP-enabled solutions and automated insight generation

Qualifications

• Minimum 5 years of professional experience in social listening or social intelligence on agency or client side
• Proven experience producing social insight reports including trend research, consumer understanding, brand analysis and category analysis
• Proven experience building and refining queries and analytical frameworks, and analyzing large volumes of unstructured social and digital data
• Strong hands-on experience with at least one leading social listening platform such as Meltwater, Talkwalker or Brandwatch
• Strong understanding of social and digital platforms, online communities and creators
• Excellent project management skills including multi-country, multi-phased projects

Skills

Experience

Minimum 5 years of professional experience in social listening or social intelligence, gained on either agency or client side. Proven track record producing social insight reports encompassing trend research, consumer understanding, brand analysis and category analysis. Demonstrated expertise in building and refining queries, analytical frameworks, and analyzing large volumes of unstructured social and digital data. Experience combining social listening data with brand, communication, media or performance objectives is a strong advantage.

Education

Not specified

Workplace

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.