LVMH Senior Manager, Front Office & Retail Information Systems
- Location
- Chiyoda-KuTokyoJapan
- Employment
- Full-Time
- Seniority
- Senior
- Department
- IT & Technology Systems
- Posted
- Aug 13, 2026
About LVMH
LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.
LVMH Perfumes & Cosmetics, Chiyoda-Ku: Senior Manager, Front Office & Retail Information Systems leading Digital and Retail technology strategy in Japan.
Role & Responsibilities
- Act as the trusted senior technology partner to the Digital/Omnichannel VP, Retail Sales Head and Maison leadership, translating Digital and Retail priorities into a prioritized Front Office & Retail roadmap
- Lead local Digital and CRM initiatives around the LINE platform and social-commerce capabilities, translating Japan business needs into technology solutions and coordinating with Regional and Central teams
- Ensure operational monitoring and service continuity of Retail technology across 295 POS, including directly operated boutiques, covering POS systems, store applications, Retail digital tools and department-store interfaces
- Lead local Front Office & Retail projects and contribute to Regional solution rollouts, managing scope, requirements, fit-gap analysis, UAT, go-live and stabilization
- Own application service quality and coordinate the multi-tiered support model across Regional Service Desk, application teams, proximity vendors and Infrastructure teams, ensuring formal ticketing, incident monitoring and KPI management
- Lead managers, project managers, specialists and external resources, setting clear accountability, priorities and development objectives while managing vendor SLA/KPI performance
- Drive an integrated Omni-Retail and CRM approach, connecting E-commerce, CRM/Clienteling, LINE and physical Retail to deliver coherent customer journeys
Qualifications
- 8–12+ years of relevant technology experience, including several years of meaningful team or managerial responsibility
- Strong Digital/E-commerce and CRM/Clienteling experience, including practical experience with the LINE ecosystem or comparable messaging/social-commerce platforms, combined with meaningful Retail/POS/omnichannel exposure
- Proven delivery of complex technology projects, platform rollouts and transformation initiatives
- Strong business-partnering experience with senior Digital, Retail Sales and Maison stakeholders, translating commercial and operational priorities into technology roadmaps
- Experience working with Regional/Global technology teams and external vendors or service providers, including service governance
- Luxury, Beauty, Fashion, Retail or consumer-sector experience highly desirable
Skills
Experience
Minimum 8–12 years of relevant technology experience with several years of meaningful team or managerial responsibility. Strong background in Digital/E-commerce, CRM/Clienteling and Retail/POS technology, with proven success delivering complex technology projects and platform rollouts. Demonstrated business-partnering experience with senior stakeholders in translating commercial priorities into technology roadmaps. Experience managing Regional/Global technology teams and external vendors, with expertise in service governance and multi-tiered support models.
Education
Bachelor's degree required. Degree in Information Systems, Computer Science, Engineering, Business or a related discipline is preferred.
Workplace
The role is situated in Chiyoda-Ku, Tokyo, Japan — conveniently close to Tokyo.
Culture
LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like LVMH, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Retail Technology», «Retail & Digital Technology Director», «Senior Retail Technology Lead», «Front Office Technology Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.