LVMH Selling Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 26, 2026
About LVMH
BVLGARI is an Italian maison renowned for high-jewelry, watches and luxury accessories, operating globally with an emphasis on craftsmanship and refined client service. As part of the LVMH group, the brand blends Roman heritage with international luxury retail standards and offers roles that require elevated clienteling and commercial acumen.
BVLGARI — Selling Supervisor in Chicago. Lead the sales floor, mentor Client Advisors and drive HNWI relationships.
Role & Responsibilities
- Lead and mentor Client Advisors on the sales floor, modelling exceptional selling and client-engagement techniques.
- Drive store sales performance to meet monthly and annual KPIs through hands-on selling, coaching and strategic interventions.
- Identify, cultivate and convert High Net Worth Individuals (HNWI) and VIP clients; track related metrics and opportunities.
- Execute CRM activities and coach the team on effective use of CRM tools to maximise repeat business and client loyalty.
- Monitor sales team KPIs, provide feedback and implement corrective or developmental actions to improve results.
- Support after-sales processes (exchanges, repairs, servicing) and ensure a seamless client experience post-purchase.
- Collaborate with Store Director/Assistant Manager on local events and community engagement to enhance brand visibility.
- Maintain up-to-date product knowledge and competitive awareness to capitalise on sales opportunities.
Qualifications
- Minimum 5 years of retail experience; at least 3 years in a comparable supervisory or senior selling role—preferably in luxury watches or high jewellery.
- Proven track record of achieving sales targets and delivering measurable business results.
- Demonstrated ability to lead, mentor and develop diverse sales teams.
- Strong commercial judgement with the capacity to make rapid decisions and implement practical actions.
- Deep knowledge of the local luxury retail market and demonstrable client development skills.
- Flexible availability to work evenings, weekends and public holidays as required.
- Familiarity with retail and CRM systems, specifically Beanstore, Salesforce and SAP.
Skills
Experience
Minimum five years of retail experience, with at least three years in a supervisory or senior client-facing role; prior luxury watches or high-jewelry retail experience strongly preferred.
Workplace
This position is based in Chicago, Illinois, USA.
Benefits
Medical benefits; 401(k) eligibility; various paid time-off benefits
Culture
BVLGARI combines Italian creativity and heritage with LVMH's global luxury standards, fostering an environment where refined client service, craftsmanship and commercial excellence converge. The workplace emphasises mentorship, high-touch client relationships and international career mobility within the luxury retail sector.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like LVMH, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Client Relations Supervisor», «Retail Sales Team Lead», «Luxury Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.