LVMH Sales Administration Executive

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Process regular counter orders, including transfers and returns, as well as special orders such as staff sales and free goods.
• Issue and send customer invoices, credit notes and debit notes.
• Manage High Profile Sales (HPP) events, including sales orders, warehouse returns and inventory.
• Follow up with brands and the warehouse on order-processing issues, delivery claims and returns, including e-commerce claims.
• Coordinate import and export shipments from overseas and local suppliers.
• Handle customs declarations through Tradelink and its website.
• Reconcile monthly sales reports from systems against reports from customers and retailers.
• Prepare management reports and issue credit or debit notes accordingly.
• Work with brands, Finance and customers to clear outstanding invoices.
• Manage annual stock takes at counters with third-party support; compare reports against system records, obtain brand validation and make system adjustments.
• Support Sales Administration with the setup of new brands, flows and processes.
• Propose, implement, review and standardize process improvements to increase team efficiency.
• Support assigned brands through order processing, import and export, credit and debit notes, sales reconciliation, counter stock takes and projects involving new brands, workflows or process optimization.
• Serve as an interface between office teams and the warehouse, overseas suppliers in Singapore, France and the US, local teams, and Hong Kong authorities including Customs and AFCD.
• Ensure accurate recording of brand sales across all businesses in the Hong Kong and Macau local markets.

Qualifications

• At least 2–3 years of experience in order processing and import and export arrangements within a supply chain.
• Fluent written and spoken Cantonese.
• Excellent written and spoken English.
• Experience coordinating suppliers, demand and supply planning, warehouse operations and points of sale, providing timely updates and resolving logistics challenges end to end.
• Ability to identify root causes and develop effective solutions to order-processing and operational challenges while minimizing disruption and maintaining service levels.
• Solid business acumen and ability to propose practical solutions aligned with team goals, identify process bottlenecks and implement continuous improvements.
• Ability to communicate ideas clearly and persuasively in executive presentations and day-to-day operational coordination.
• Ability to build trusted stakeholder relationships through transparent communication and reliable follow-through; integrity, resilience and a positive, team-first attitude.
• Ability to work independently under pressure and adapt quickly as priorities shift.

Skills

Experience

At least 2–3 years of experience in order processing and import and export arrangements within a supply chain.

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.