LVMH Retail Supervisor

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Promote passion and pride in the brand, embody its image for customers and the store team, demonstrate strong understanding of brand DNA, and lead by example.
• Implement and maintain visual guidelines.
• Enhance in-store customer service standards and deliver the best client journey; encourage use of client books and after-sales care to build customer loyalty.
• Maintain consistent standards for the selling ceremony, customer service and grooming in line with brand requirements.
• Manage and motivate the team to increase sales and ensure efficiency; manage stock levels and ensure sufficient stock availability.
• Minimise stock loss through weekly rotating inventories and bi-annual stock takes.
• Liaise with the line manager to set team sales and KPI targets.
• Track UK retail market trends, specifically in ready-to-wear and leather goods, customer initiatives and local competitor activity.
• Monitor sales performance, analyse results and forecast trends; propose commercial action plans to maximise sales and minimise costs.
• Conduct full bi-annual appraisals (P&CR) with the UK HR Director and review succession plans.
• Hold monthly team catch-ups and communicate clear objectives.
• Work with UK HR on recruitment, training organisation and general HR issues.
• Coach, train and develop the sales team to achieve KPI and sales targets.
• Attend regular managers’ meetings with wider teams to share business performance, ideas and best practices.
• Ensure compliance with company policies and procedures.
• Submit weekly reports to relevant stakeholders.
• Build strong relationships with the senior team and Paris Head Office, and with UK HR and Finance.

Qualifications

• Degree-level education or above.
• At least 5 years’ experience in luxury retail and at least 3 years’ experience managing people.
• Excellent working knowledge of Microsoft Office and Lotus Notes.
• Sound knowledge of UK retail laws, security, and health and safety legislation.
• Ability to lead and manage a team effectively and successfully.
• Strong, demonstrable commercial acumen.
• Passion for customer service and a sales-floor focus.
• Excellent ability to meet deadlines and work under pressure.
• Ability to prioritise for oneself and the team, and to multitask.
• Proactive approach to addressing issues and identifying and implementing solutions.
• Proactive and positive approach.
• Ability to communicate effectively with internal and external customers at all organisational levels.
• Excellent written and oral communication skills.
• Good team player with the ability to work independently and high levels of motivation.

Skills

Experience

At least 5 years’ experience in luxury retail and at least 3 years’ experience managing people.

Education

Degree level or above.

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.