LVMH Retail Manager

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Own regional sell-out performance and achieve monthly, quarterly and annual business targets for Givenchy and Kenzo Parfums.
• Design, execute and adapt regional business plans based on point-of-sale potential, retailer dynamics, market trends and brand priorities.
• Monitor performance by retailer, point of sale, category, product and Beauty Consultant; identify risks and opportunities and translate insights into measurable action plans.
• Lead regular business reviews, track results against targets, the previous year and market performance, and ensure timely corrective action.
• Partner with the Sell-In team to ensure optimal product availability, assortment, stock levels and timely replenishment across all points of sale.
• Manage and monitor the monthly travel and expense budget and operational expenses by retailer, ensuring strict cost control and compliance with corporate policies.
• Drive consistent Retail Excellence standards across the region, ensuring best-in-class commercial execution and operational discipline at every point of sale.
• Monitor, analyze and act on key retail KPIs, including sell-out achievement, sales growth, market share, average transaction value (ATV), units per transaction (UPT), transactions, conversion rate where available, and sales productivity per Beauty Consultant and point of sale.
• Analyze individual and store-level productivity, identify performance gaps, and set clear improvement priorities with measurable objectives, owners and deadlines.
• Develop and follow up action plans for underperforming points of sale, measuring their impact and ensuring sustainable performance improvement.
• Assess point-of-sale potential and segmentation to define differentiated commercial strategies, priorities, visit frequency and resource allocation.
• Lead, coach and develop the regional retail team, including Counter Managers, Beauty Consultants and Specialists, fostering a high-performance, collaborative and accountable culture.
• Conduct regular field coaching, feedback sessions and performance reviews; create and follow up individual development and improvement plans.
• Partner with the Training team to implement learning programs effectively and measure their impact on product knowledge, service quality and commercial performance.
• Elevate the luxury customer experience and ensure consistent delivery of Maison service standards across all points of sale.
• Drive clienteling and CRM adoption at points of sale to strengthen customer engagement, recruitment, loyalty, retention and repeat purchases.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, or equivalent professional experience in high-end retail management.
• At least 5 years of proven experience in multi-unit retail management, commercial strategy, P&L or budget oversight, and team leadership within the luxury, beauty or premium retail sector.
• Availability for frequent travel to visit regional points of sale and monitor operations on site.
• Professional proficiency in Spanish; English is a strong plus.
• Exceptional leadership and people-management skills with a coaching mindset.
• Strong analytical capabilities, including KPI-driven analysis, financial acumen and budget control.
• Excellent cross-functional collaboration and communication skills, including the ability to bridge Retail, Marketing and Training.
• Proactive, highly organized and results-oriented, with strong problem-solving abilities in dynamic retail environments.

Skills

Experience

At least 5 years of proven experience in multi-unit retail management, commercial strategy, P&L or budget oversight, and team leadership within the luxury, beauty or premium retail sector.

Education

Bachelor’s degree in Business Administration, Marketing, Finance, or equivalent professional experience in high-end retail management.

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.