- Employment
- Full-Time
- Seniority
- Manager
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About LVMH
LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.
The Regional IT Business Operations Manager oversees application operations and service delivery across Southeast Asia and Oceania, coordinating regional stakeholders, central IS&T teams and external service providers. The role leads application support, escalations, system implementations, change management and regional IT governance. This is a permanent, full-time position with a hybrid working arrangement.
Role & Responsibilities
- Oversee and provide Level 1 and Level 2 functional and technical support and issue resolution for key business applications, including Esker, Concur, Aprovall, HRIS tools and the SAP S/4HANA environment.
- Guide key users and business process owners in the effective and optimal use of business applications.
- Monitor recurring incidents and identify opportunities for process improvements, system enhancements and preventive measures.
- Assess, qualify and coordinate escalations of complex technical issues requiring Level 3 support within the FG Central IS&T structure.
- Serve as the regional liaison with the Central IS&T Application Manager, internal IT teams and Application Management Services (AMS) partners to resolve issues effectively.
- Track incidents and service requests through to closure, ensuring adherence to agreed Service Level Agreements (SLAs).
- Monitor service delivery standards and evaluate AMS vendor performance, providing constructive feedback and recommendations for improvement.
- Collaborate with central IS&T teams during the design and development of new system features, enhancements and integrations.
- Participate in User Acceptance Testing (UAT), validating system functionality before deployment.
- Lead and support system implementation and integration activities, particularly those involving SAP S/4HANA, including post-deployment hypercare and issue resolution.
- Partner with local business sponsors and stakeholders to prepare and execute change management initiatives that facilitate adoption of new systems and application updates.
- Ensure regional compliance with IT best practices, security standards and established governance frameworks.
- Represent the region in global project committees, application governance meetings and AMS service reviews.
- Work with Central IS&T and global application owners to align regional priorities, operational requirements and system roadmaps.
- Facilitate collaboration among regional business users, local IT stakeholders and global support teams.
- Provide regular updates on regional IT operations, key incidents, project progress, service performance and matters requiring management attention.
Qualifications
- Bachelor's degree in Information Technology, Business Administration or a related discipline.
- Proven experience in Level 1 and Level 2 IT application support, preferably covering back-office, finance and HRIS solutions.
- Good knowledge of Esker and Concur; familiarity with Aprovall or other e-attestation tools is an advantage.
- Solid understanding of application integrations with core ERP systems, particularly SAP S/4HANA.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across regional and global teams in a dynamic environment.
- Fluent in English, with the ability to coordinate with international stakeholders.
- ITIL, PMP or other relevant certifications are preferred.
- Familiarity with Agile methodologies is an advantage.
Skills
Experience
Minimum 10 years
Education
Bachelor's degree in Information Technology, Business Administration or a related discipline.
Workplace
The role is situated in Singapore, Central, Singapore.
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Culture
LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.