LVMH German-speaking Customer Advisor

About LVMH

LVMH Client Services is the centralized customer service entity within the LVMH group, delivering client care for several Maisons. As part of the LVMH family, it combines rigorous luxury standards with structured training and development programmes to support an international, multilingual clientele.

Role & Responsibilities

• Handle incoming client enquiries across all channels (telephone, email, chat, social media) with courtesy, proactivity and brand-aligned tone.
• Support clients through their journey: product information, store and service guidance, order assistance and reservation management.
• Resolve complaints and after-sales issues (damaged items, lost parcels) by proposing timely, effective solutions that preserve client satisfaction.
• Identify client needs to propose relevant products and services, executing up-selling and cross-selling opportunities where appropriate.
• Develop and maintain long-term client relationships through bespoke clienteling and personalised follow-up.
• Perform administrative and operational tasks linked to customer requests (order validation, logistics monitoring) and document interactions.
• Enrich and maintain client profiles in the CRM to guarantee personalised, data-driven service.
• Meet qualitative and quantitative service objectives defined by the team.

Qualifications

• Fluency in French and German (spoken and written); additional languages an asset.
• Strong interpersonal and written communication skills with high emotional intelligence and empathy.
• Customer-focused demeanor with the capacity to de-escalate tensions and handle complaints diplomatically.
• Organisational rigor, autonomy and ability to manage multiple tasks concurrently.
• Comfort in a multicultural, multilingual environment and sensitivity to luxury brand standards.

Skills

Experience

Entry-level; prior experience in customer service, luxury retail or boutique sales is a strong advantage and will be valued.

Education

High-school diploma (Baccalauréat) or equivalent; degree in hospitality, commerce, languages or related field advantageous.

Workplace

Compensation

The base compensation for this position is EUR 29,000 per annum.

Benefits

Minimum two-week induction training; ongoing coaching and quality follow-up; hybrid working (up to 2 days telework/week after probation for CDI); fixed gross salary of €29,000/year plus monthly bonus up to 10% (subject to objectives); commissions on sales; 75% transport reimbursement; 70% contribution to health insurance (mutuelle); access to Wellpass sports app; access to LVMH group private sales.

Culture

The environment is client-obsessed, highly professional and international, reflecting LVMH’s exacting standards. Teams benefit from formal training, regular coaching and company events that prioritise cohesion, development and employee well-being.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.