LVMH German-speaking Customer Advisor

About LVMH

LVMH Client Services is the centralized customer service entity within the LVMH group, dedicated to delivering high-touch, multichannel support for the group's Maisons. The team operates in a multilingual, service-driven environment and focuses on preserving the prestige and client experience standards of luxury brands.

Role & Responsibilities

• Handle inbound and outbound customer interactions across telephone, e-mail, chat and social media with professionalism and proactivity.
• Guide clients through product, service and boutique enquiries and support order placement, reservations and after-sales processes.
• Resolve complaints and operational issues (damaged products, lost parcels, returns), escalating when necessary and ensuring rapid, client-focused solutions.
• Identify client needs and propose relevant products and services; execute up-selling and cross-selling to maximise revenue opportunities.
• Develop and maintain long-term client relationships through clienteling practices and personalised follow-up.
• Perform administrative tasks related to order validation and logistical tracking while meeting qualitative and quantitative service objectives.
• Accurately record and enrich client data in the CRM to ensure a tailored, consistent customer experience.

Qualifications

• Fluent in French and German (spoken and written); additional languages (English, Italian, Spanish) strongly advantageous.
• Excellent interpersonal and communication skills, with proven ability to manage difficult conversations and de-escalate disputes.
• Rigour, autonomy and strong organisational skills with the capacity to manage multiple concurrent tasks.
• Customer-service orientation with a refined sense of empathy and attention to detail.
• Familiarity with office software (Pack Office) and basic CRM usage; Salesforce experience is a plus.

Skills

Experience

Entry-level role; a first professional experience in customer service, luxury retail or boutique sales is a strong advantage but not mandatory.

Education

Secondary-school diploma or equivalent; higher education in languages, hospitality, commerce or customer experience is advantageous but not required.

Workplace

Compensation

The base compensation for this position is EUR 29,000 per annum.

Benefits

Minimum 2-week induction training and ongoing coaching; company events; up to 2 days telework per week after probation (CDI only); monthly bonus up to 10% (subject to targets); sales commissions; 75% public transport reimbursement; 70% contribution to health insurance; access to Wellpass; access to LVMH private sales.

Culture

The organisation prioritises service excellence, multilingual collaboration and professional development, operating within the heritage and standards of LVMH Maisons. The environment is dynamic and client-centered, with structured training, regular coaching and internal initiatives to foster team cohesion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.