LVMH E-commerce Operations Executive

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Execute daily operations on Tmall and JD.com, including product listing maintenance, price updates, and promotional setup aligned with marketing calendars.
• Manage end-to-end order processing, coordinating with logistics partners and customer service teams to maintain high fulfilment standards.
• Monitor platform stock levels, assist with forecasting, and coordinate replenishment and allocation with supply chain teams to prevent stockouts or overstocking.
• Handle routine platform compliance, invoice management, and sales reporting processes.
• Support CRM campaigns on Tmall and JD.com, including member recruitment, points redemption programmes, and exclusive gift-with-purchase setups.
• Assist with customer data analysis to identify trends and support targeted retention initiatives.
• Collaborate with customer service to maintain consistent brand tone in consumer interactions and resolve escalated order- or membership-related operational issues.
• Coordinate with internal marketing teams and external agencies to ensure timely delivery and accurate upload of digital assets, including product images, videos, and banners, to Tmall and JD.com.
• Quality-check live pages for visual consistency with Bulgari’s luxury brand standards and correct implementation of campaign mechanics.
• Support localization and adaptation of global content assets for local e-commerce channels.
• Work with Marketing, Supply Chain, IT, and Finance teams to streamline operational processes and improve efficiency.
• Liaise with Tmall and JD.com account managers to stay current on platform tools, rules, and best practices.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Hands-on experience operating Tmall Brand Store and JD.com platforms.
• Strong understanding of e-commerce backend systems, order management processes, and basic CRM mechanics.
• Excellent attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Proficient in Excel and PowerPoint; familiarity with data analysis tools is a plus.
• Fluent in written and spoken Mandarin and English.
• Passion for luxury brands and a strong sense of aesthetic appreciation.

Skills

Experience

2–4 years in e-commerce operations, preferably in the luxury, beauty, or fragrance industry.

Education

Bachelor’s degree in Business, Marketing, or a related field.

Benefits

Opportunity to work with a prestigious luxury maison; dynamic and collaborative work environment; competitive compensation and benefits package.

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.