LVMH Customer Support Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Jun 23, 2026
About LVMH
LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.
LVMH Watch & Jewelry Japan seeks customer support specialist in Tokyo for TAG Heuer connected watches. Full-time, on-site role requiring 3+ years of customer service experience and SAP/Salesforce proficiency.
Role & Responsibilities
- Serve as first-point contact for repair inquiries, product questions, and after-sales service requests via phone and email from end users, retailers, directly operated boutiques, and internal wholesale divisions
- Input customer and product information (product numbers, serial codes) into SAP and Salesforce systems; verify repair watches and invoices; document malfunction statuses and repair progress
- Perform administrative tasks including mail sorting, document management, and coordination of repair logistics
- Handle product-related inquiries and manage communications with Swiss headquarters regarding e-commerce and product matters
- Respond to customer complaints and inquiries with professionalism while maintaining compliance with company protocols
Qualifications
- Minimum 3 years of customer service or customer-facing experience (sales, hospitality, call center, or luxury retail environments)
- Proficiency in English (reading and writing required; verbal communication a plus)
- Proficiency with SAP, Salesforce, Excel, and Lotus Notes
- Ability to perform blind typing while managing calls
- Understanding of compliance requirements and ability to work within regulatory frameworks
- Experience serving affluent or high-net-worth clientele preferred
- No direct watch industry experience required; training provided
Skills
Experience
Minimum 3 years of customer service experience, which may include retail, hospitality, call center, or luxury brand environments. Experience serving high-net-worth customers or working in luxury hospitality (hotels, airlines, department stores, or luxury brands) is valued. Direct experience with watches is not required; comprehensive training will be provided post-hire.
Education
High school diploma or equivalent; additional professional certifications in customer service or related fields are advantageous but not required.
Workplace
The successful candidate will be located in Tokyo, Tôkyô, Japan.
Culture
LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like LVMH, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Support Center Associate», «Client Relations Specialist», «Service Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.