LVMH Customer Support Center Brand Ambassador

About LVMH

LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.

Role & Responsibilities

• Manage inbound phone and email inquiries from customers via website contact channels, serving as the primary point of contact
• Process and respond to watch and jewelry repair requests, including intake documentation, process explanations, delivery timelines, and cost notifications
• Handle product-related inquiries including inventory status and general product information
• Resolve customer complaints with professionalism and empathy as the first point of contact
• Provide internal support desk services to boutiques and corporate teams regarding after-sales service (primarily watches)
• Execute administrative duties including document organization and mail processing
• Participate in outbound campaign initiatives to engage customers and promote brand messaging and targeted offers
• Support clienteling activities and sales-oriented calls, understanding and facilitating appropriate payment processing methods
• Manage live chat inquiries (as platform becomes available) and respond to e-commerce-related questions regarding order status, online product information, and website navigation
• Process phone-based sales orders through dedicated ordering systems, enabling customers to complete purchases directly by telephone

Qualifications

• Minimum 2–3 years of customer service experience, including both customer support and sales exposure
• Fluency in Japanese with strong written and verbal communication abilities
• Basic-to-intermediate English proficiency with demonstrated reading and writing skills; verbal communication ability preferred
• Deep compliance understanding and ability to adhere to company policies and regulations in all customer interactions
• Familiarity with enterprise software platforms such as Salesforce, Proconcept, SAP, and Microsoft Excel
• Exceptional communication and interpersonal skills, including active listening, clear expression, and adaptability to diverse customer communication styles
• Demonstrated ability to communicate effectively, kindly, and professionally with customers, colleagues, and management
• Customer-centric mindset with proactive, empathetic, and flexible approach to anticipating the unique needs of high-net-worth clientele
• Strong collaborative spirit and commitment to team objectives
• Genuine interest in and deep knowledge of luxury brands, jewelry products, and services, with ability to engage in brand storytelling
• Efficient problem-solving capability and sound judgment in resolving customer concerns to ensure satisfaction
• Capacity to rapidly absorb and retain broad product and service information for accurate application in customer interactions

Skills

Experience

Minimum 3 years of customer service experience in luxury hospitality, premium retail, high-end airlines, department stores, or comparable client-facing luxury sectors. Direct watch or jewelry industry experience is not required; background in serving affluent clientele in other luxury verticals is highly valued.

Education

No formal educational credential explicitly required. High school diploma or equivalent is standard.

Workplace

Culture

LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.