LVMH Customer Support Center Brand Ambassador
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jul 4, 2026
About LVMH
LVMH Moët Hennessy Louis Vuitton, the world leader in luxury, unites more than 75 distinguished Maisons across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing. As an employer, the Group offers a uniquely international environment where heritage, creativity, craftsmanship, and entrepreneurial spirit meet. It cultivates exceptional talent through mobility, mentoring, and rigorous learning, while empowering teams to shape the future of desirable, sustainable luxury. LVMH seeks individuals who combine excellence with curiosity, aesthetic sensibility with business acumen, and respect for tradition with the courage to innovate.
LVMH Watch & Jewelry Japan seeks Customer Support Center Brand Ambassador for Chaumet in Tokyo. Full-time position managing client inquiries and luxury service delivery.
Role & Responsibilities
- Answer and manage inbound customer inquiries via phone, email, and web contact forms, serving as the primary point of contact for client concerns
- Process and track jewelry and watch repair requests, including intake procedures, timeline communication, repair cost quotation, and follow-up coordination
- Respond to general product inquiries and inventory status questions, functioning as a specialized customer information resource
- Handle customer complaints and escalations with professionalism and empathy, resolving issues at first contact whenever possible
- Provide internal support to boutique and office teams regarding after-sales services, particularly watch maintenance and repair
- Execute administrative tasks including document filing, mail processing, and related office operations
- Participate in outbound campaign calls and customer engagement initiatives, promoting brand messaging and targeted offers
- Support sales-oriented clienteling activities and phone-based transactions, including payment processing coordination
- Manage e-commerce-related inquiries, including order status, product information specific to online channels, and website navigation assistance
- Process phone orders through dedicated systems, enabling customers to complete purchases directly via telephone
Qualifications
- Minimum 2–3 years of customer service experience, including sales-focused interactions
- Experience in luxury hospitality, aviation, premium department stores, or high-end retail (watches, jewelry, or comparable sectors) preferred
- Demonstrated ability to serve affluent clientele with exceptional, anticipatory service
- Exceptional written and oral communication skills in English; fluency in Japanese and basic English proficiency required
- Strong compliance acumen with the ability to uphold company policies and regulatory standards in all customer interactions
- Proficiency with office software (Microsoft Excel, Microsoft Word) and experience with Salesforce, Proconcept, SAP, or similar CRM platforms
- Active listening skills and ability to adapt communication style to diverse client preferences
- Problem-solving capability with sound judgment and decision-making authority
- Ability to rapidly absorb and retain product and service knowledge and apply it accurately in customer interactions
Skills
Experience
Minimum 2–3 years of customer service experience, including sales and sales support activities. Background in luxury hospitality, premium retail, aviation, or comparable high-touch customer environments is strongly preferred, though direct watch and jewelry industry experience is not required.
Education
No specific educational qualification is mandated; however, secondary education is implicit.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
LVMH fosters a culture where creativity, craftsmanship, and entrepreneurial spirit come together across an exceptional portfolio of luxury Maisons. As an employer, it offers a dynamic, international environment that values excellence, innovation, and the transmission of savoir-faire while encouraging each talent to contribute to the long-term desirability of its brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like LVMH, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Customer Service Advisor», «Luxury Brand Ambassador», «Customer Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.