LVMH Customer Service Assistant
Join LVMH Fragrance Brands in Beauvais, France, as a Customer Service Assistant. Ideal for those pursuing a degree in International Trade, this role offers exposure to luxury brand logistics and customer service.
Overview
LVMH Fragrance Brands, a division of the esteemed LVMH conglomerate, stands as a beacon of innovation and creativity in the luxury perfumes and cosmetics industry. With a rich heritage rooted in couture, the brands Parfums Givenchy and Kenzo Parfums operate across three pivotal axes: Fragrance, Makeup, and Skincare. The company is renowned for fostering entrepreneurial spirits, offering a unique platform for shaping distinctive olfactory and sensory experiences in the beauty realm.
Role & Responsibilities
- Receive and process firm customer orders transmitted by sales representatives, entering them into the system and resolving any issues such as credit, quotas, pricing, and stock availability.
- Validate orders for delivery and monitor the progress of the order portfolio.
- Inform clients and the sales team about stock availability, including acknowledgments and pro forma invoices.
- Handle customer complaints and ensure the quality of service and prompt processing of customer orders.
- Manage returns and product destructions.
- Balance workload for order preparation and ensure sufficient capacity for national and international shipments.
- Organize transport consolidation and issue shipping documents.
- Create and track shipment files, including invoices and transport documents.
- Manage documents related to order tracking, ensuring compliance with internal procedures from order registration to final delivery.
- Analyze stock management anomalies.
Qualifications
- Currently pursuing a BTS or Bachelor's degree in International Trade.
Skills
Experience
Beginner level experience is acceptable, suitable for those at the start of their career journey.
Education
Currently pursuing a BTS or Bachelor's degree in International Trade.
Workplace
The successful candidate will be located in Beauvais, Hauts-de-France, France, with easy access to Paris. 3 luxury roles are listed in Beauvais on Cerulean. Across the Hauts-de-France region, Cerulean lists 40 open positions — 2 listed in the past two days. Cerulean currently advertises 4.293 open roles in France, including 140 added in the last 48 hours.
Benefits
The position offers a comprehensive learning environment within a prestigious luxury brand, providing exposure to international logistics and customer service operations.
Culture
The workplace culture at LVMH Fragrance Brands is driven by the DARE ethos: Determination, Agility, Realism, and Empathy. This culture encourages innovation and creativity, placing talent at the core of its strategic initiatives, and redefining beauty standards through high perfumery and new ventures.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.